on July 6, 2015
by Patrick Sheegog
Summer hours: We're launching a new website but we're still here!
During the next two weeks of July 6 - July 20 you may send email@example.com an email and receive a loving, yet, automated message saying we'll get back to you within 48 hours. This is because we're very excited to launch a new version of the site and during the next two weeks we're going pretty deep into it. This is our way of managing resources to launch the new site and keeping you in the loop.
Why post this? I mean, it's only 2 days...
Treating our customers right is a high priority and we love responding within a few hours (when we're not sleeping). If it takes two days for someone in CS to respond to you something isn't going right. That's why it's important for us to put this message out there.
Ok, so what's the deal with this vacation responder?
First of all, don’t cry. This will not be the vacation responder of your nightmares, and I’m not secretly ignoring your cries for help from a beach somewhere. I will reply to your email personally in a couple of days.
Right now at PennyPipe, we have just two employees: Andy (the founder) and me. We distinguish ourselves from other companies that work with APIs by providing awesome customer service and really understanding what our users want.
We’ve heard your feedback, and that’s why we’re making PennyPipe more user- and mobile-friendly. To make time for that, I’m going to step away from my email inbox a couple days a week. (Mostly because if I try to answer emails and modify a live website, I start to feel like I’ve had too many cups of coffee and I will become my favorite barista's least favorite customer.)
Here are some other things Andy and I are working on this summer:
- Getting the new site up and running. [Yes a whole site including an updated dashboard and reports section that will be easier to use and look nice on your small screens.]
- Launching a newsletter campaign
- Pin payment gateway added to PennyPipe
- Shopify orders and payments added to PennyPipe
Alright ya'll, we hope you're enjoying your summer. Feel free to reach out to us if you have feedback or if you just want to see our vacation responder :)
-Patrick and Andy