Dealing with duplicate customer and vendor names in Quickbooks Online

Posted on March 13, 2015 by Patrick Sheegog

As you may have seen in our State of the cloud address, we can be limited by our partner companys' API  when we want to do some cool (or even normal) functions. Today our programmer, Andy ,was troubleshooting some delivery failures between Stripe and QuickBooks Online to find one interesting problem with QuickBooks Online. You can't have a vendor and a customer with the same name. A little googling revealed this has been a recurring problem for a while.

Our solution was to add a number (starting with 1) to the base name on repeat names. So now if there is already an "Andy Jones" in your system as a customer or a vendor another "Andy Jones" will be listed as "Andy Jones1". We went ahead and pushed through any failures we had in the past so that now your repeated names will be appropriately labeled.

 How does this sound to you? Would you prefer a different way of uniquely identifying that new user? How many repeat names do you find in QuickBooks Online for customers and vendors? 

We thrive on your feedback, so feel free to let us know your opinions at or calling us at 888-404-2904.